Refund & Cancellation Policy

Last updated 9 August 2026.

Cancelling

Cancel anytime from Manage billing in your dashboard — it opens Stripe's own portal. No email required, no retention call. You keep Pro through the end of the period you've already paid for, then drop to the free plan.

Refunds

• Monthly: email us within 14 days of a charge and we'll refund it, no questions asked.
• Yearly: full refund within 30 days of the charge. After that, we'll refund the unused whole months on request.
• If we broke it: if a redirect outage on our side cost you real use of the service, tell us and we'll refund the affected period regardless of the windows above.

Refunds go back to the original card, usually within 5–10 business days.

What happens to your codes

Codes you've already printed keep redirecting after you cancel or get a refund. We don't deactivate codes that exist in the physical world. What you lose is the Pro feature set: new codes past the free limit of 2, analytics detail, custom back-halves, colours and SVG export.

How to ask

Email [email protected] from your account's email address. Include the charge date. That's it.