About QRelay
You're being asked to print our URL onto physical objects. The fair question isn't whether it works today — it's whether it'll still resolve in two years. Here's an honest answer.
Who runs it
QRelay is built and operated by Chad Higgen. It isn't a venture-backed company with a support department; it's a small, deliberately simple product run by someone who reads every email sent to [email protected].
How it's kept up
- Redirects are served through Cloudflare, so the edge stays up even when the origin is being restarted.
- The database is backed up automatically, kept on separate physical storage from the database itself, and restores are tested — not assumed.
- The redirect endpoint is deliberately the simplest part of the system: look up a code, log the scan in the background, redirect. Less to break.
What we don't offer: a contractual uptime guarantee. Anyone promising you five nines on a $7 plan is selling you something. If a printed code is business-critical to you, know that you're depending on a small service, and budget accordingly.
What happens if you stop paying
Your printed codes keep redirecting. We don't deactivate codes that exist in the physical world over a lapsed subscription — that would turn a billing problem into a pile of dead menus. You lose the Pro features, not the codes. See the refund policy.
What happens if QRelay shuts down
The failure mode that should actually worry you. Our commitment, also written into the terms: at least 30 days' notice before any shutdown, and your data stays exportable throughout. You can export every code and every scan at any time from your account page — no support ticket, no waiting.
Thirty days is enough to re-point your codes' destinations somewhere you control, or to reprint. It is not enough to make the problem disappear, and we're not going to pretend otherwise.
What we don't do with your data
We don't store the IP address of anyone who scans your codes, we don't set cookies on redirects, and there are no third-party scripts or ad trackers on any page of this site. The privacy policy spells out exactly what is kept.
Talk to us
Bug, feature request, or a question about whether QRelay fits what you're printing — [email protected]. A real person reads it.